- “Platform”: Orca Group app and website.
- “User”: any person using the platform.
- “Service/Trip”: any booking or activity offered via the platform.
2) Acceptance of Terms
By using the platform, you agree to these Terms & Conditions.
3) Account Registration
- Users must provide accurate and complete information.
- Users are responsible for maintaining the confidentiality of their login details.
4) Booking & Payment
- Bookings are confirmed upon successful payment.
- Prices include only what is specified in the trip details.
- Cash payments are not accepted unless explicitly stated.
5) Cancellation & Refund Policy
- Cancellations are subject to each trip’s policy.
- Cancellation fees may apply.
- Refunds are processed within a specific period depending on the payment method.
6) User Obligations
- Follow all safety instructions.
- Do not damage property or harm others.
- Comply with local laws in the State of Qatar.
7) Safety & Liability
- Users participate at their own risk.
- Orca Group is not liable for injuries or losses except in cases of proven negligence.
8) Changes & Modifications
- Trips may be rescheduled due to weather or operational conditions.
- The company reserves the right to modify or cancel trips when necessary.
9) Intellectual Property
- All content on the platform is owned by Orca Group.
10) Privacy
- Data is collected and used in accordance with our Privacy Policy.
11) Amendments
- The company reserves the right to update these terms at any time.
12) Governing Law
- These terms are governed by the laws of the State of Qatar.
